Happy Healed and Whole -Sweatshirt

Thank you for shopping at Expressions Inc. 

Our goal is making sure our  cousins are satisfied with their purchases, but we understand that sometimes things don’t work out.  

ALL SALES ARE FINAL. 

However, in the event of the following, refunds are issued to the original form of payment used on an order.

• The order is canceled by Expressions Inc. 
• One or more of your items sold out since your order was placed
• The item(s) proved to be received damaged, defective, or incorrect, and we were contacted within 10 calendar days from the date of delivery. Please email info@expressioninc.com with your order number, a description of your issue, and a picture of the item.

Depending on your financial institution, the refund amount may take up to 1-10 business days to post to your account.

If you used a gift card to purchase your item(s), your funds will be issued back to your gift card immediately.

Refunds with AfterPay, Sezzle, or Shop pay 

These are 3rd party payment options buy now pay later. The refund will be issued back to the vendor and they will issue the refund to you. You are still responsible for finishing payments with the vendor listed above. If you have any questions or concern about AfterPay or Sezzle order, please contact us at info@expressioninc.com

Store credit

Once your return is received, we will issue your store credit with 24-48 hours via email. You can use your credit at any time, any items, and it does not expire. If you  used a discount code on  your purchase  your store credit will be the amount  you paid with the discount not the fill price.

Exchanges

Unfortunately, due to how fast our items sell out, we are unable to offer exchanges at this time. We do offer returns and store credit please see our return policy.

Need to contact us? 

Here’s how?Email:

Info@expressioninc.com email and text response 24-72 hours.   

Customer service team is available to answer your call 214-897-3942 

Customer Service  hours 10am-6pm CST 

Our office is closed on Saturday and Sunday 

 At Expressions Inc, we strive to ensure that your package is delivered promptly and accurately. To ensure a smooth delivery experience and to receive your package within the advertised timeframes, it is crucial that you provide the correct address with all relevant and necessary information. Please include accurate abbreviations, street numbers, building or apartment numbers, and route information (if applicable) to facilitate timely delivery.

We want to emphasize that we cannot be held responsible for any lost, misplaced, or incorrectly delivered shipments if the address information provided was inaccurate or incorrectly entered at the time of purchase.

 We ship to PO Boxes via USPS (not UPS), and we reserve the right to change carriers as necessary.

Processing Time:

Please note that processing time is separate from the time it takes for your shipment to reach its destination after it has been picked up from our warehouse r by the designated carrier. The processing time for standard domestic and international orders may exceed 1-10 business days (excluding Saturdays, Sundays, and Holidays), depending on various factors.

Shipping Fees:

Shipping fees are non-refundable. In the event that you refuse any shipments from Expressions Inc, you will be responsible for the original shipping charges and the cost of returning the package to us.

Q: What is your current production time?

A: Typically, new orders are shipped within 1-10 business days. You will receive your tracking number at that time. Once shipped, orders for US destinations are usually received within  business days, while international orders may take a few weeks to arrive.

Delivery Policy:

Please note that Expressions Inc does not guarantee responsibility for packages reported as "Delivered" by the carrier and will assess such cases on a case-by-case basis. Additionally, we cannot be held responsible for any postal delays.

Out of Stock Items:

If your order includes multiple items and one or more of the items are out of stock,  You will be  refunded or notified  your item will ship at different time..

Reserved Rights Regarding Shipping:

While we make every effort to accommodate your shipping and billing preferences, we reserve the right to request customers to use a "common" shipping and billing address if we are unable to process an order or verify a provided shipping address. This measure is in place to protect our customers. Additionally, Expressions Inc reserves the right to define and limit, refuse, and/or cancel orders from customers at any time due to:

An irregular or excessive returns history indicating "wardrobing."

An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.

Potential fraudulent or criminal activity.

Similarly, Expressions Inc reserves the right to limit, refuse, and/or reject returns (both in-store and online) from any customer or entity due to similar actions as mentioned above.

 If you have questions  please feel free to contact us  info@expressioncinc.com (24-72hours) customer service number 214-897-3942

 SHIPPING FAQ

  I haven't received my package, and it shows delivered. Can I get my order reshipped?

Unfortunately, we (Expressions Inc) are not responsible for reshipping orders that have been marked delivered. Please be sure to provide an accurate address when placing your order. Review address policy below. 

During holidays or times of high demand, orders will take 2 -15 business days to process and ship. Once your package has shipped, USPS is responsible for delivering your package. You will receive a confirmation email, that your order has shipped.
 

ADDRESS POLICY

Ensure that all Suite, Apt, and Unit numbers and respective abbreviations are listed.
 
If the recommendations above are not followed above, the customer assumes full responsibility for not receiving their package. Customer will pay for the items to be reshipped.

Expressions Inc Online Order Pick-up Policy:

Thank you for choosing Expressions Inc  for your online shopping needs. We offer convenient pick-up options for customers in The Dallas Ft Worth area. Please take note of the following policies regarding order pick-up:

Order Notification:

1. Once your order is ready for pick-up, you will receive a text message and email notification.
2. Please ensure your contact information is accurate and up to date.
3. We will coordinate the pick-up time with you between the hours of 10am and 6pm, Monday to Friday.
4. We regret to inform you that we do not offer pick-up services on weekends.

Rescheduling:

1. If you need to reschedule your pick-up, we kindly ask that you notify us at least 2 hours in advance. This will allow us to accommodate your request and make the necessary arrangements.
2. Failure to communicate any changes in pick-up time or date may result in the cancellation of your order.

Changes to Pick-up Hours:

1. In the event that we make any changes or extensions to our pick-up hours, we will promptly notify customers via our website, social media platforms, and email communications. Please stay updated on any announcements or modifications.

In-Store Shipping:

1. Please note that we do not offer in-store shopping services. All orders must be purchased online through our website.

We appreciate your cooperation with these policies as they help us provide efficient and seamless pick-up experiences for all our customers. If you have any further questions or require assistance, please don't hesitate to contact our customer service team.

Thank you for choosing Expressions Inc!

[Customer Service Hours 10am-6pm Monday -Friday 214-897-3942 or email info@expressioninc.com ]